Payment Policy

This policy explains how you pay for a retail order with VAshwini Enterprises, trading as THE2WINS ("we", "us"), how your payment details are protected, and what happens if a payment fails, is delayed or is taken twice. It forms part of our Terms & Conditions.

Ways to pay

• Orders are placed on WhatsApp. We reply with the final total, delivery included, and our payment details, and you pay by UPI or bank transfer once you have approved it.
• We take no payment on this website, and we do not offer cash on delivery.

Prices and currency

• All prices and payments are in Indian rupees (₹). Product prices are the MRP printed on the pack, inclusive of all applicable taxes, less any offer running at the time.
• Delivery is the only amount added to the goods, and it is shown to you before you pay, in your order chat.
• The total we confirm in your order chat is the amount you pay.

Keeping your payment safe

• For WhatsApp orders, we send payment details only from our official number, +91 90282 05566. If you receive account details from any other number, do not pay; tell us instead.
• We will never ask you for a card number, CVV, PIN, password or one-time passcode by phone, WhatsApp, email or any other way.

Refunds

Refunds go to the UPI ID or bank account the payment came from. We do not refund in cash or to a different account. When a refund is due, and how long it takes, is set out in our Cancellation & Refunds policy.

Disputes and chargebacks

If something about a payment looks wrong, please contact us first; most problems are solved within a day. If you raise a dispute or chargeback with your bank, we will share the order, payment and delivery records for that order with the bank so that it can decide. We may hold the order until the dispute is settled.

Preventing fraud

We may decline or cancel an order when a payment cannot be verified or we have reason to believe it is not genuine. Anything already paid for an order we cancel is refunded in full to the account it came from.

For help with a payment, message us on WhatsApp with your order number, or use the contact details below.

Contact and business details

Business

VAshwini Enterprises, trading as THE2WINS

Address

Plot No. 154, Ram Krishna Paramhans Society, Behind D Mart, Sangli, Maharashtra 416416, India

FSSAI licence

11524997000040

Email

Khochare_mahesh@yahoo.co.in

Phone and WhatsApp

+91 90282 05566 · calls every day, 9 am – 8 pm IST

Grievance Officer

Grievance Officer, VAshwini Enterprises — reachable at the email and phone above. Complaints are acknowledged within 48 hours and resolved within 30 days.